One of Timothy Eaton's secrets to success was his mail order catalogue, which debuted in 1884. If Henry Ford perfected the assembly line, Timothy Eaton perfected the catalogue business. In a day and age before the Internet, the catalogue was a valuable tool for advertising. Here is a brief history.
Timothy Eaton first published a 34 page catalogue in 1884, in large part as a means for Canada's rural residents to have access to the same products that city dwellers enjoyed. by 1896, the mail order office was filling a tall order: 135000 parcels were delivered by post as well as 74,000 by express. By 1920, Canadians could buy everything from clothes to farm implements to prefabricated homes and barns. Catalogue offices were located in Toronto, Winnipeg and Moncton.
The year 1915 saw the first colour catalogue while four years later the first photographs were introduced, interspersed with illustrations. Timothy Eaton tried to cater to specific groups, not just housewives: Klondike miners and prospectors, Maritimes residents and French Canadians. In fact, Eaton's started publishing a regular French catalogue by 1927.
Catalogue de Noel circa 1952.
Eaton's introduced incentives to lengthen the list of people who received the annual catalogues. One B.C. housewife sent in a list of neighbour's names and received a free winter coat.
Winter coats from Eaton's Catalogue.
Becoming an icon of Canadian culture, the Eaton's catalogue served not just as a mail order service but also reading material for new Canadian immigrants to learn English, paper for paper dolls for young girls, goalie pads for young boys and toilet paper in Canadian outhouses. The catalogue was even featured in Canadian literature: read Le Chandail by Roch Carrier to learn about a Montreal hockey fan who orders a Canadiens hockey jersey from Eaton's but instead receives a Toronto Maple Leafs sweater. His mother addresses her letter, "Cher Monsieur Eaton", as she tries to rectify the problem.
Eaton's Catalogue circa 1942.